Frequently Asked Questions
General Questions
Q: What is Dynamic Image Tool?
A: Dynamic Image Tool is a powerful app that allows you to customize products on your Shopify store using pattern files in JPEG or PNG format. It offers various features including color palette management, real-time previews, and seamless integration with your store.
Q: Is there a free version of the app?
A: Yes, we offer a free version with basic customization features. For more advanced features and unlimited variants, you can upgrade to our premium version.
Installation and Setup
Q: How do I install Dynamic Image Tool on my Shopify store?
A: You can install the app by visiting the Shopify App Store, clicking on the “Add app” button, and following the prompts to complete the installation.
Q: What permissions are required for the app to function?
A: The app requires access to your store data to integrate and customize your products. You will be prompted to grant these permissions during installation.
Usage
Q: How do I upload a pattern file?
A: Go to the settings page of the Dynamic Image Tool, click on “Upload Pattern,” and select your JPEG or PNG file from your device.
Q: Can I create my own color palettes?
A: Yes, you can create your own color palettes by navigating to the color palettes section and clicking “Create New Palette.” You can add, edit, and remove colors as needed.
Q: How do I apply a pattern to a product?
A: After uploading your pattern file, select the product you want to customize from the product list and apply the pattern. You can preview the changes in real-time before saving.
Features
Q: What are the key features of the premium version?
A: The premium version includes unlimited customization variants, advanced color palette management, AI-driven design suggestions, enhanced real-time previews, and priority support.
Q: How does the AI feature work?
A: Our upcoming AI feature will offer smart pattern recognition, automated color suggestions, and improved design previews to help you create stunning products more efficiently.
Troubleshooting
Q: Why is my pattern file not uploading?
A: Ensure that your file is in JPEG or PNG format and within the size limit. If the problem persists, try re-uploading the file or contact support.
Q: My customizations are not appearing on the products. What should I do?
A: Check that the settings are properly configured and that the correct products are selected. If the issue continues, contact our support team for assistance.
Billing and Subscription
Q: How do I upgrade to the premium version?
A: You can upgrade to the premium version through the app’s settings page by selecting the subscription plan that best suits your needs.
Q: What payment methods are accepted?
A: We accept all major credit cards and Shopify Payments.
Q: How do I cancel my subscription?
A: You can cancel your subscription at any time through the app’s settings page. Your account will revert to the free version at the end of the current billing cycle.
Support
Q: How can I contact support?
A: You can reach our support team by visiting our Support Page or emailing us at support@example.com.
Q: Do you offer tutorials or user guides?
A: Yes, we provide video tutorials and user guides to help you get the most out of Dynamic Image Tool. Visit our Tutorials Page for more information.
Updates and Improvements
Q: How often is the app updated?
A: We regularly update the app to introduce new features, improve performance, and fix any bugs. Make sure to keep your app updated to enjoy the latest enhancements.
Q: Can I suggest a feature?
A: Absolutely! We welcome user feedback and suggestions. Please contact our support team with your ideas.
Q: How do I upload a pattern file?
A: Go to the settings page of the Dynamic Image Tool, click on “Upload Pattern,” and select your JPEG or PNG file.
Q: Can I create my own color palettes?
A: Yes! In the color palettes section, click “Create New Palette” and add your desired colors.
Q: What types of products can I customize?
A: You can customize a wide range of products, including clothing, accessories, home decor, and more.
Q: How do I contact support?
A: Visit our Support Page or email us at support@example.com for assistance.
Troubleshooting
Encounter an issue? Here are some common problems and solutions:
App not installing: Ensure you are logged into your Shopify account and have the necessary permissions.
Pattern file not uploading: Make sure the file is in JPEG or PNG format and within the size limit.
Customization not appearing on products: Check if the settings are properly configured and if the product is selected.
Final Tips
Regular Updates: Keep your app updated to enjoy the latest features and improvements.
Explore Features: Take some time to explore all the features of the app to maximize its potential.
Contact Us
Need more help? Our support team is here for you. Visit our Support Page or contact us directly at support@dynamicimagetool.com